Reservations Agent

Job description

Key tasks

The role of Reservations Agent is an important role as you will be driving room sales and managing and processing reservations. Handle phone calls and email inquires for reservations and pass on information to other teams as required. This is a multi skilling role which includes supporting Guest Services team members in line with the business demands.

If you are a friendly, smiley, outgoing person who likes to talk with people then this is the role for you!

The successful candidate will enjoy a number of benefits such as:
* Accor Employee Bonus Scheme
* Pension Scheme
* Meals on duty
* Uniforms and dry cleaning
* Accor Bienvenue Card - a discount card to be used in Accor Hotels worldwide and select partners
* Bonus Breaks - Complimentary stays in Accor UK Hotels subject to availability and T&C
* Be our best headhunter - Recommend a friend scheme
* Training & Development
* Employee Advisory Service
* Childcare Vouchers, Eye Care vouchers

At Novotel, we grow faster

Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.

DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.

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Desired profile

Skills

Level of Education Others
Areas of study Hospitality
Languages essential English

Essential and optional requirements

Skills / Qualities
* Positive,
* Good interpersonal skills, guest oriented and service minded,
* Team spirit,
* Good listening skills and ability to anticipate,
* Good presentation and confident speaking skills,
* Dynamic,
* Copes well under pressure and have a proactive personality in this busy hands on role
* Strong sense of ethics,
* Clear verbal and written communication skills
* Flexibility and willingness to adapt to the needs of the business

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