Offers “Accor”

Expires soon Accor

Reservations Agent

  • Shenzhen (Shenzhen)
  • Administration

Job description

Key tasks

Respond to enquiries about hotel products and services by telephone, fax, email etc.

l Determine guest needs and quote the appropriate room and rate as per requirements

l Accurate input of booking information into the OPERA Reservation System

l Arrange accommodation, visas and activities for leisure, corporate & wholesaler’s guests

l Has an understanding of Groups – including cut-off dates, blocking and booking policies

l Sell the Raffles Group products and services using up-selling techniques

l Understand Revenue management strategies, sell levels and sell directed rates and apply these methods as per available hotel Inventory

l Has full knowledge of hotel facilities and services to promote its products and services

l Process amendments to reservations such as extensions, early departures, etc.

l Record special billing arrangements for groups and conventions

l Coordinate and communicate with all other departments to ensure a smooth operation

l Maintain knowledge of special rates/ offers/ promotions

l Type a variety of documents such as letters, memos and minutes

l File and organize a variety of documents and maintain stationery and office supplies

l Prepare monthly staff attendance report for Payroll Clerk

l Perform duties and responsibilities in a confidential manner when applicable

l Adhere to the hotel’s occupational, health and safety policies

l Log security incidents and accidents in accordance with hotel requirements

l Report any equipment failures/problems & repair requests to Maintenance Department

l To participate in any training/development programs as recommended by supervisor

Raffles Hotels & Resorts continues to grow, with new openings in Warsaw, Shenzhen, Suzhou, Jeddah and Sharm El Sheikh Egypt. Growth at Raffles is a considered approach to collaboration with the right development partner and owner, for a property with the right quality, in the right location. Raffles has particular expertise in interpreting the heritage of Raffles for both new builds and for the restoration of heritage icons and as a priority, the brand looks to development opportunities in global gateway destinations such as London, New York City, Los Angeles, Hong Kong and Tokyo.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Other
Professional experiences 1 to 2 years
Languages essential Mandarin

Essential and optional requirements

·  Excel
·  Power Point
·  Word
·  Opéra

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