Offers “Accor”

Expires soon Accor

Rental Shop Supervisor - Seasonal Title

  • Calgary, Canada

Job description

Rental Shop Supervisor

 

The Supervisor is responsible for employee & guest experience along with the financial success of the department. This position is accountable for the service standards, operational efficiency, staff supervision, and inventory management of the Rental Shop. The supervisor is responsible for the improvement and maintenance of the point-of-sale system and must possess a combination of leadership skills and administrative prowess. This role requires someone who is calm under pressure and can inspire and motivate a team in a high paced environment.

 

 

What is in it for you: 

·  Subsidized staff accommodation provided on-site for full time status 
·  Access to our Lifestyle Program activities
·  One duty meal in our newly renovated staff cafeteria
·  Competitive extended benefits package including medical, vision and dental for full time permanent status
·  Employee Travel Program
·  Discounts on food & beverage/fitness centre/spa
·  Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

 

What you will be doing:   

·  Act as a mentor who can train and lead a sales team with effective communication
·  Cultivate an environment that supports staff and fosters employee development 
·  Provide training resources for employees in POS, product knowledge, guest service, and sales
·  Develop staff through coaching and performance appraisals
·  Support and work hand-in-hand with the retail and repair departments
·  Develop a sales and service culture to maximize profitability and guest experience
·  Perform all administrative functions including proper record keeping of all rental forms, payroll, SOPs, point-of-sale system management, and operational health and safety
·  Maintain and improve processes for all aspects of the rental function to ensure timely and accurate service of all guests
·  Efficient administration and coordination of inventory management activities including purchase orders, receiving documents, invoices, warranty returns and special orders 
·  Responsible for appropriate staff levels to meet requirements of the department while staying within budget
·  Perform all administrative functions including payroll, invoices, warranty returns, SOP’s and point-of-sale system management.
·  Report staff hours to the Payroll department and respond to inquiries
·  Maintain point-of-sale systems and ensure accurate reporting
·  Direct customer interaction – exemplary in all aspects of customer service
·  Handle customer comments/concerns/questions
·  Achieve performance targets including speed, accuracy, guest satisfaction and profitability
·  Maintain merchandising and cleanliness standards
·  Implement and maintain daily operating procedures for opening and closing, store cleanliness, stocking, and guest service
·  Refine and execute procedures related to store presentation
·  Ensure a clean and safe working environment, and actively participate in health and safety initiatives
·  Adhere to all hotel environmental policies and initiatives
·  Carry out any other tasks as assigned

 

Your experience and skills include:

·  Minimum 2 years of post-secondary study
·  1 years rental experience
·  Retail experience considered an asset
·  Previous leadership role experience
·  Extensive customer service experience, ability to work effectively with a diverse range of people
·  Proficiency in MS Office (Word, Excel, and Outlook)
·  Strong leadership, communication & organizational skills
·  Professional appearance and attitude
·  Self‑motivated, with the ability to make effective decisions
·  Demonstrates initiative, and the ability to work with minimal supervision
·  Ability to maintain high service levels under pressure
·  Physically fit to lift trays repeatedly, stand and walk for the duration of the shift.
·  Ability to consistently stand and walk through out shift

 

 

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

 

Your team and working environment:

·  Fast-paced, upscale, luxury hotel
·  Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer

·  Hospitality employees worldwide making this a great place to develop lifelong connections  

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 
Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/  

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

","datePosted":"2020-10-26T16:05:42.195Z

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