Reception / Front Office Manager

Job description

Key tasks

 Ensures that guests' have a smooth running stay at the hote,l
 Manages and motivates front office teams in order to provide high quality services for guests,
 Ensures the department meets its quantitative and qualitative targets,
 Increases revenue through his/her sales efforts and by managing rooms revenue effectively (Revenue Management),
 Implements brand and Group projects and identity features (@ll the keys to the city, ABA and Le Club etc)
 Develops close relationships with guests throughout their stay with the aim of gaining their loyalty,
 Anticipates guests' needs and takes them into consideration,
 Handles guest complaints if they have not been dealt with by team members and provides a rapid solution,
 Conveys the hotel's image,
 Live and Breath Service Attitude,
 Manage Itineraries training,
 Develops employees' motivation and team spirit by creating a good working atmosphere,
 Takes part in or validates recruitments,
 Organises the welcome and integration of new employees,
 Prepares and/or checks work schedules in line with activity forecasts,
 Carries out annual performance appraisals for team members and sets targets,
 Draws up the training plan and follows up implementation,
 Helps employees improve their skills and provides support for career development,
 Applies labour legislation
 Ensures that invoicing and cash operations procedures are respected,
 Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc),
 Manages the department's headcount for optimum efficiency,
 Is responsible for the efficient running of the department,