Night Auditor
Leeds (West Yorkshire) Accounting / Management control
Job description
Key tasks
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
At Novotel, we grow faster
Feel fully responsible, be autonomous, adaptable, professional, have a love of adventure and a desire to stretch your limits: that’s the Novotel spirit .
An international brand with a network of 400 hotels in 60 countries, Novotel’s success is due to the professionalism and enthusiasm of its 30 000 employees who have been embodying the brand’s ideals for over 40 years.
DNA of the brand, innovation is at the heart of the promise made to employees: "At Novotel, we grow faster" . To transform this promise into reality, Novotel has implemented a unique human resources policy declined around five main professional career paths. Novotel accompanies each employee throughout their career. Integration, geographic mobility, bridging provision, skills development… everyone is given the opportunity to progress quickly and go further. Impossible is not Novotel.
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Desired profile
Skills
Level of Education A level
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential English
Essential and optional requirements
Positive,
Good interpersonal skills, guest oriented and service minded,
Team spirit,
Good listening skills and ability to anticipate,
Good presentation and confident speaking skills,
Dynamic,
Sales oriented,
Copes well under pressure,
Strong sense of ethics,
Autonomous and sense of responsibility,
· Excel
· Micros
· Opéra