Night Audit
Sheffield (South Yorkshire) Accounting / Management control
Job description
Key tasks
Welcomes guests who arrive late and takes care of them until their departure
Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures
Is responsible for the hotel once the daytime managers are off duty
Helps the department meet its quantitative and qualitative targets
Ensures the safety of property and people
Customer relations
Provides a warm and personalised welcome to guests
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks
Conveys the hotel image
Takes care of the arrival and departure processes for guests, ensuring they take as little time as possible
Informs guests about the formalities, any special conditions relating to their stay and the services available
Handles phone calls and manages the reservation schedule
Follows up any customer requests (wake-up calls, taxi, breakfast room service etc)
Writes a report on activities and incidents that occur during the night
Ensures that guest documentation at reception and in the lobby is available and up-to-date
Respects the procedures governing invoicing and cash operations
Is responsible for the reception's cash holdings
Establishes the closing and nightly activity reports for hotel management
Around 25 hours per week