Guest Service Agent
Bangkok, ประเทศไทย Administration
Job description
Key tasks
• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Performs Front Office operations, applying the organizational structure defined by the Front Office Manager.
• Together with the welcomer, is jointly responsible for welcoming and taking care of guests throughout their stay.
• Contributes to guest satisfaction at all times by providing high quality services throughout their stay.
• Helps meet the department's quantitative targets through his/her sales efforts.
Pullman and its talent community
The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:
• Body & Soul, the service attitudes model developed by Pullman
• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
• A Pullman “school” of leadership, focusing on creativity.
Desired profile
Skills
Level of Education Bachelor / Licence
Areas of study Hospitality
Professional experiences 1 to 2 years
Languages essential Thai
English
Essential and optional requirements
• Vocational diploma or degree in hospitality - food & beverage and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
• Computer literate (Windows environment, PMS, Hotix, Tars) and an aptitude for new technologies
• Languages: fluent in the national language, English and a third language
· Excel
· Power Point
· Word
· Opéra