Assistant Executive Housekeeper

Job description

Key tasks

The Executive Housekeeper is responsible for the cleanliness of the hotel to the
established standards that ensure guest satisfaction.
Position Overview: The Executive Housekeeper is responsible for giving direction to the entire
housekeeping and laundry operational departments. The Executive Housekeeper is responsible
for continually focusing on quality and contributing to hotel profitability through effective cost
controls. They must achieve guest satisfaction targets and team member satisfaction goals. In
addition, they are responsible for developing and training team members.
Key Responsibilities:
Oversees the operational activities of the laundry and housekeeping departments
Manages budgets according to occupancy and forecasting, schedules staff accrodingly
Implements guidelines, policies, and procedures for their operating departments
Guides operations and establish a work environment to achieve goals and objectives
Manages performance issues that arise within the respective operating departments
Is an integral part of the business team, attends all scheduled meetings and contributes
actively with proper preparation
Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental
employees/managers according to company standards
Effectively communicates with team members
Conducts a daily briefing with team members on current key activities
Evaluate changes in guest needs, the guest mix and competitive set, to recommend
appropriate product/service and operational changes as necessary
Ensures compliance with local health and safety regulations
Anticipate and address guest issues and establish proactive processes to promote guest
satisfaction
Be an inspiration to all hotel staff to achieve luxury levels of performance
Interacts in a positive way with other departments to ensure a luxury guest experience
Must be an example of the Sofitel Values, brand standards, and a champion of grooming
and appearance guidelines

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:
A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.

Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance , they create and nurture a relationship with their guests.
The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters.

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Desired profile

Skills

Level of Education Vocational education
Areas of study Hospitality Management
Professional experiences 3 to 5 years
Languages essential Mandarin
English

Essential and optional requirements

HotSOS MC RCU

·  Excel
·  Power Point
·  Word
·  Micros
·  Opéra