Executive Floor Manager

Job description

Key tasks

- Manage the team to provide the highest levels of guest service to all Executive Floor guests on daily basis
- Ensure that both of Front Office and Food & Beverage functions work well together
- Ensure that all requests are taken care of punctually to a level that meets and exceeds guest’s expectations.
- Facilitate and drive continuous excellence through regular management review of key goals and strategies for hotel, departmental functions and key processes.
- Effectively communicates with team members