Combo Novotel/Ibis Breakfast Team Member

Job description

Key tasks

Overview of duties
'• Welcomes guests and provides a high standard of restaurant service in Food and Beverage
• Contributes globally to guest satisfaction through the quality of his/her work and exemplary behaviour • Adopts appropriate service-oriented behaviours and attitudes, focussing on the brand's values'
Main responsibilities
Customer relations
'• Provides a friendly and personalised welcome for guests in line with the brand's service mindset of Heartist
• Offers attentive service and adapts to any constraints guests may have
• Heeds any remarks made by guests and ensures follow-up
• Establishes good relations with guests, offering advice and fostering customer loyalty

Professional techniques / Production
'• Completes the following tasks:
- prepares the point of sale and preparation areas
- welcomes guests
- cleans and tidies the restaurant and preparation areas after closing
• Organises his/her work to suit fluctuations in numbers, events and guests
• Recognises the different types of clientele and adapts services accordingly,
• Keeps the equipment used in good condition .'
Team management
Communicates and cooperates closely with the kitchen
Commercial / Sales
'• Is attentive to guests' requests and fulfils them
• Helps gain customer loyalty through the high standard of service
Management and administration
'• Takes part in meeting the department's targets:
by respecting the procedures and internal audits applicable in the hotel
• Helps manage crockery and appliances by avoiding breakages
• May be asked to help with inventories'
Hygiene / Personal safety / Environment
'• Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
• Respects the instructions and safety guidelines for the equipment used
• Applies the hotel's security regulations (in case of fire etc)
• Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)'