Butler 贴身管家

Job description

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.

We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of a leading global luxury hospitality brand.
 

Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.

If you are looking for a dynamic environment for growth, please join us as :

Butler
Summary of Responsibilities:
Responsibilities and essential job functions include but are not limited to the following:      
·  To consistently provide thoughtful, caring and sincere service.
·  To identify and anticipate Guests’ needs and ensure personalized service is provided
·  To provide Food and Beverage Services as required
·  To assist with any plans or arrangements the guest intends to make during their stay
·  To ensure that all requests from Guests are made possible and are followed up on
·  To fully understand  and have knowledge of all in suite services, technology, amenities, functions & systems
·  Ensure repeat guests are met and greeted on a daily basis and profiles are updated
·  Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
·  Respect guest privacy and do not discuss guests’ private information with colleagues
·  Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
·  Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
·  Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
·  Demonstrate discretion and courtesy when entering into the private space of guests
·  To assist guests regarding hotel facilities in an informative and helpful way
·  To follow department policies, procedures and service standards
·  To follow all safety policies  
·  Other duties as assigned

Qualifications:
·  Previous customer related experience an asset
·  Must possess a professional presentation
·  Must possess outstanding guest services skills and sophisticated verbal and communication skills
·  Computer literate in Microsoft Window applications an asset
·  Strong interpersonal and problem solving abilities
·  Highly responsible & reliable
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team
·  Ability to focus attention on guest needs, remaining calm and courteous at all times
 
Physical Aspects of Position: 
Physical aspects of the position include but are not limited to the following:          
·  Frequent standing and walking throughout shift
·  Occasional kneeling, pushing, pulling, lifting
·  Occasional ascending or descending ladders, stairs and ramps