Bellperson Captain (Overnights)

Job description

 

 

 

Bell Captain – Spring 2020

A smile and helping hand is what our guests will experience as you personally greet them on their arrival. As a Bell Captain with Fairmont Jasper Park Lodge, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

Summary of Responsibilities:  

Reporting to the Manager, Guest Services, responsibilities and essential job functions include but are not limited to the following: 

·  Consistently offer professional, friendly and engaging service
·  Follow departmental policies, procedures and service standards, including all safety policies
·  Responsible for the transportation of guests to their room, as well as the delivery of luggage, messages, newspapers and any other items for delivery within the Hotel
·  Oversee the day to day operations of the Bell Desk 
·  Responsible for the training and development of the Bell Desk team
·  Assist with daily payroll and administrative duties as required
·  Manage vehicle fleet and transfer service
·  Ensure the timely and efficient transfer of luggage to and from the guest’s room
·  Ensure the guest is familiar with their room upon arrival ie. temperature control
·  Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance and intuitive service to guests
·  Assist guests regarding hotel facilities in an informative and helpful way
·  Assist with overall traffic and parking control 
·  Ensure that the general upkeep of the hotel lobby and front courtyard is maintained 
·  Direct the Bellperson team each shift regarding coordination of arrivals, departures, tour guests, special requests and assistance to guests throughout the property 
·  Assist with and manage the skate and ski storage as well as coat check
·  Adhere to the hotel’s vehicle handling and safety policies while driving hotel and guest vehicles
·  Follow all safety and sanitation policies
·  Other duties as assigned 

Qualifications:

·  Previous guest service experience required
·  Proven leadership abilities required
·  Previous experience of Opera Property Manager, Royal Service Manager and Microsoft Office an asset
·  Valid Alberta Class 5 Driver's license and a clean driving record required
·  Class 4 Alberta Driver’s license is an asset, all successful colleagues will be required to obtain within probationary period
·  Current first aid certification an asset
·  Excellent knowledge of Fairmont Jasper Park Lodge property, town of Jasper and local attractions preferred
·  Excellent communication skills and organizational skills
·  Strong interpersonal and problem solving abilities, outgoing and ability to anticipate guests' needs
·  Highly responsible, reliable, punctual and able to work flexible hours
·  Ability to work well under pressure in a fast paced environment
·  Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
·  Ability to work cohesively with fellow colleagues as part of a team with minimal supervision
·  Ability to focus attention on guest needs, and address guest concerns while remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):   

·  Sitting - 0-1 hrs/day
·  Walking: 7-8 hrs/day
·  Standing: 7-8 hrs/day
·  Bending/Reaching: 4-5 hrs/day
·  Pushing/Pulling: 4-5 hrs/day
·  Physical effort: high, required to lift up to 100lbs
·  Visual effort: moderate
·  Environmental stress: high-inside/outside, night driving, unpredictable weather conditions

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

 
APPLY TODAY: Whether you’re launching your career or seeking meaningful employment, we invite you to visit http://www.fairmontcareers.com/ to learn more about Fairmont Hotels & Resorts—and the extraordinary opportunities that exist!

ABOUT FAIRMONT HOTELS & RESORTS
At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you'll find exceptional work opportunities—throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific—as well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, Accountability and Excellence; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!