Bell Captain

Job description

Key tasks

• Supervise the activities of the Bellboys, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guest and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient
way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.