Assistant Manager (Front Office)

Job description

Key tasks

THE PULLMAN IS YOUR PLAYGROUND

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of AccorHotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redefines the lifestyle of the modern explorer.

LOOKING TO CHANGE THE GAME?

Pullman Auckland is looking for a talented and a passionate Duty Manager wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

Your key responsibilities will include but not limited to:

Acting as the main point of contact in the hotel during your shift and being responsible for ensuring the hotel runs smoothly in the absence of the General Manager.
Shift supervision across the front office area.
Leading the Front Office team to ensure Pullman Service Standards are displayed at all times.
Drive up-sells as part of Hotel revenue management culture
Ensure Accor's guest loyalty and recognition program is maintained and delivered to it's highest standards.
Motivate and empower team members to problem solve and surprised our guests with novelty.

REAL PLACE, REAL PEOPLE

Whilst talent and attitude are our primary requirements, you also have:

Previous Front Office experience at a supervisory level
Current GM Certificate is essential to be considered for this role
Full NZ Drivers Licence
Knowledge of Opera
Immaculate personal presentation and high level of communication - both written and verbal.
Leadership capability

THE PERKS

AccorHotels isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with range of exciting employee benefits and programs. Just to name a few:

Staff meals while on duty
Uniform provided & laundered
Accommodation discounts & Free Anniversary Stay
Staff celebration & tenure recognition
Bring your mate to work – program
Employee Assistance Program
On-going training, learning and development
Access to child care discounts
Does this sound like you? Apply now and help make Pullman Auckland an exciting and innovative place to be.

Pullman and its talent community

The Pullman promise is built around its three values: commitment, adaptability and creativity , and these are orchestrated throughout the hotel by a specific human resources and management policy:

• Body & Soul, the service attitudes model developed by Pullman

• Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions

• A Pullman “school” of leadership, focusing on creativity.

Desired profile

Skills

Level of Education Bachelor / Licence
Areas of study Hospitality Management
Professional experiences 1 to 2 years
Languages essential English

Essential and optional requirements

·  Micros
·  Opéra