Workshop Management with German
Романија (Општина Центар) Bachelor's Degree Project / Product management
Job description
Key responsibilities:
- Assist the Client Delivery personnel in identifying reactive customer cases that require their attention and action.
- Assist the Client Delivery personnel by distributing and delivering Security-related and Proactive Emails to Premier customers
- Assist the Client Delivery personnel coordinating and organizing workshops
- Additional Premier services that are going to be defined.
Desired profile
Qualifications :
· Bachelor Degree or equivalent experience desirable
· Excellent written and oral English and German language skills
· Strong written and verbal communication skills to enable you to articulate complex problems succinctly
· Confidence in handling and calculating financial information/ strong at math
· Experience in an enterprise support and/or customer service environment with a strong understanding and knowledge of support, customer service delivery and/or the consulting industry and processes would be considered advantage;
· Passion for and track record for delivering great customer experiences
· Strong organizational, communication, project management, negotiation, stakeholder management and problem-solving skills
· Ability to follow instructions, review team process documentation and provide knowledgeable feedback – be able to identify a red flag or roadblocks in the processes, report and address them in a proactive and timely manner
· Ability to develop and maintain good working relationships across functional groups. Ability to work independently, while in a team environment
· Organizational skills to be able to document and quickly reference information and knowledge provided by internal resources and manage multiple requests and deliver in a timely manner
· Proven problem-solving skills, the ability to think critically and use a logical approach to determine the best solution/innovative ideas in ambiguous situations where minimal information is provided