Technology Fulfillment Analyst

Job description

We are in the midst of a technology revolution that is disrupting and transforming businesses and entire industries around the world. Accenture is working with clients to apply innovation and intelligence at the heart of their organizations. Empowered with leading-edge technologies, continuous learning opportunities and a global community with deep industry expertise, you'll grow your career while solving clients' biggest challenges.

Whatever your passion, Accenture offers a range of career opportunities in our strategy, consulting, digital, technology, security or operations businesses.



Our analyst experience includes a comprehensive and multi-modal learning curriculum with common required training and specialized training specific to your career track. You'll also benefit from mentorship and coaching from our people to ensure a successful integration. Through local office corporate citizenship, inclusion & diversity and networking opportunities, we'll help you build a strong sense of community and camaraderie from the start. We are also committed to providing you varied experiences that will help you expand your skill set and broaden your exposure to all that Accenture has to offer its clients.

This will be your future team:

We are a team of 120 professionals globally, with 26 team members across North America, and we are responsible for reselling technology to global Accenture clients. Our work scope changes regularly because we respond to sales team and client requests and are expected to be able to make decisions by ourselves.

We are regulated with our processes to meet established requirements, but flexible in our approach to meet the multiple requests we receive. Initial training is 3 months at the Accenture office. You will then either work from the Accenture office, from home, or at the client site, as required.

This will be your future role:
We help our clients with the administrative work related to the technology quote-to-cash reselling process starting from creating the Accenture resell quote, working with our technology partners to obtain the correct bill of materials, controlling required documentation, gathering necessary approvals, requesting purchase orders, following delivery of products, and invoicing the client.
You will have the opportunity to learn about emerging technology and work with the largest global technology providers in the industry.
We constantly communicate with our colleagues from Sales, Finance and Ecosystem teams and we mediate the entire process to successfully resolve clients requests. We are the foundation in the technology reselling process, the face to the client, and the team known for providing excellent customer service.

These will be your future responsibilities:
You will communicate via email, through automated order systems, and participate in conference calls. You will perform tactical core Client and Sales Support tasks pricing, quoting, registrations, order preparation, shipment tracking, and reporting. You will multitask based on priorities Post training, you will serve as the expert to our sales people on resale approach and policies.

This is what you already have:
We are seeking team members we can rely on, because the result of our work depends on a dutiful and proactive attitude and mutual collaboration. You will use different tools, for example Outlook, Excel, ServiceNow and SAP Excel experience is highly preferred, we will train on other technology platforms.
We require excellent professional verbal and written communication skills, and finely hones relationship building skills with clients and partners. Aptitude for negotiation and interest in the sales and selling environment is also preferred. High attention to detail, an ability to work within a team,report statuses, prioritization skills for multiple requests, an an ability to work under pressure is also a must, along with the ability to stay organized in a fast-paced multitasking environment. Exceptional candidates will also be open to feedback and willing to learn. Other pluses include interest in partner programs, channel sales, and basic technical understanding of key hardware and software concepts and competitive impacts.

Desired profile

Qualifications :



Basic Qualifications:

·  Bachelor's Degree or equivalent work experience (12 years) or an Associate's Degree with 6 years of experience.
·  Proficient skills and knowledge of Microsoft Product suite
·  Intermediate to Advanced knowledge of Excel
·  Sales focus: the ability to provide customer focused service and to upsell
·  High level understanding and interest in technology platforms: hardware, software, and associated services
·  Knowledge of finance concepts and quote to cash workflow: invoicing, accounts receivable, cash application, invoice collection
·  Ability to adapt to a dynamic work environment
·  Proficient organizational, multi-tasking, and time-management skills
·  Excellent (written and oral) communication and interpersonal skills





Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.