Operations Support Analyst with French

Job description

Main responsibilities

•Provide daily operational support to Partners on financial claims processes;

•Provide training and information on Operations processes and tools to Partners as needed;

•Provide guidelines for process execution and follow up with Partners and other stakeholders on process execution;

•Conduct regular operational reviews with Partners;

•Deliver reporting documentation to Partners and other stakeholders;

•Act as first point of escalation for partners and internal stakeholders;

•Ensure compliance and process guidelines are followed by Partners and other stakeholders;

•Escalate issues on time and to the correct owner.

Desired profile

Qualifications :

Core Competencies

•University degree would be a plus;

•Fluent in French and English (written & spoken);

•Economic background would be an advantage;

•Experience in economics, finance or channel partner business would be an advantage;

•Ability to be flexible and work analytically in problem-solving environment;

•Strong organizational, multi-tasking and time-management skills;

•Excellent communication skills;

•Technical focus (Excel, databases etc.);

•Team player and proactive.

What's in it for you?

•Gain access to an extensive curriculum of training and rejoice the guidance of your career counselor, mentors and people advisors;

•Receive an attractive benefits package including: 2 additional vacation days, private medical services, private pension, life insurance, library subscription and other benefits at your choice through an online platform;

•Be part of a team that feels more like a family, with a flexible approach that allows working from home for some projects;

•Opportunity to be involved in sports activities and volunteering initiatives.