Technology Center Operations Analyst

Job description

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression.

Operations professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Outsourcing professionals may be based at a client's office or in one of Accenture's 50 delivery centers around the world.

The Technology Operations Center Level 1 Operator is the first line of defense in the IT Operations team responsible for monitoring and managing all alerts and end user issues in the client's data centers and properties around the world. The scope of work includes servers, mainframes, databases, middleware, business intelligence tools, identity and access management tools, storage, backup, and local, wide, and property networks. The technology stack includes the latest hybrid (private and public) cloud technologies in addition to legacy technologies. The work is performed in a lively collaborative environment where the Level 1 and Level 2 operators work together to monitor, manage, and triage issues. The Level 1 operator will be responsible for monitoring the IT infrastructure environment components and opening, trouble shooting, and referring incident tickets to the appropriate group and level of support ensuring that actions are taken to address and remediate the incidents.

Desired profile

Qualifications :

Basic Qualifications:



·  Minimum of an Associate Degree (includes graduation dates of May 2018) OR 1 year experience in a technology support OR 2 years customer service experience
Preferred Qualifications:
·  IT Operations or Help Desk
·  IT Service Management Tools (e.g., ServiceNow)
·  IT Monitoring Tools (e.g., NetCool)
·  Entry level networking skills
·  ITIL Proficient
·  Solid verbal and written communication
·  Problem Solving and Analysis

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.