Location Services Associate

Job description

Organization: Corporate Functions/Workplace Management & Solutions
Location: Austin, TX

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world's largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accenture's workplace as a robust business function leveraging Accenture's business and technology strategies.

Job Description

Key Responsibilities:
· Foster a creative and fun environment for the facility as a culture champion
· Take pride and ownership in the appearance of the facility
· Serve visitors by greeting, welcoming, directing and announcing them appropriately
· Assist in issuing access control badges
· Maintain security by following procedures and controlling access into the building
· Ensure new hires get headshot photos
· Maintain a safe and clean environment
· Check conference rooms for trash, supplies, cleanliness, erase white boards, clean desks, push in chairs
· Turn on/off TVs and conference room lights at beginning/end of day
· Update and schedule meetings/appointments as required
· Office visit preparation
· Catering orders
· Ordering necessary supplies
· Provide parking and hotel information
· Add new hires to internal systems and tools
· Remove departing employees/contractors from systems and tools
· Receive, sort and distribute mail/deliveries
· Perform basic clerical duties and other tasks as needed
· Cover for Office Admin as needed
· Health and Safety responsibilities:
· Understand Accenture's corporate Safety standards
· Be aware of approaches to responding to requests
· Support the daily operations of the office Safety function
· Support crisis preparation and, when needed, crisis response
· Carry out instructions for security, fire, health and safety and maintain records
· Provide support for Accenture systems such as timesheets and expenses, etc.
· Assist Office Manager with planning and coordinating facility wide events (All Hands, Office Parties, etc.)
· Assist with customer retrieval, return and/or destruction of documents, according to archival guidelines
· Maintain and order office supplies, food orders, kitchen and bathroom products, and other facility consumables
· Support and troubleshoot AV equipment, printers, scanners, multifunction machines
· Other duties as needed by facility

Execute the services in their area(s) of responsibility under supervision for a moderate to large size location. Scope may include a wide range of Workplace Solutions customer services activities, delivered on-site at an Accenture location. May include workspace set-up, A/V, catering, document, switchboard, reception, floor support and other location services. Carry out routine tasks according to guidelines and/or under supervision.

Key Responsibilities

Your role includes some or all of the following key responsibilities. You should review these in conjunction with career level guidelines to gain a clear understanding of the expectations for your role.

Overall

· Provide leadership and direction in matters related to facility operations and scope/quality of services
· Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
· Provide leadership, direction, development and employee supervision within the areas of responsibility
· Manage relations with internal leadership and stakeholders
· Develop and manage contract relationships with external service providers (negotiate and manage contracts, review performance against strategy and budget).
· Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction
· Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements
· Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations
· Manage and ensure consistent application of human resource processes including career development, salary review, recruiting and performance management within area of responsibility and in accordance with local legislations and rules
· Under supervision, complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering, document services, switchboard, reception, floor operations support, space utilization management or other location services.
· May process space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy (less than 50% of their time.)
· May set up, maintain and/or provide support for workspace/meeting rooms including catering and audio/visual equipment.
· May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.
· May stock and maintain appearance of general use areas (e.g., copy room, coffee/vending area, etc.).
· May provide basic technical support for standard office equipment (e.g., copiers and printers).
· May provide support related to on-site catering.
· May manage operations of communication center/switchboard on a daily basis.
· May greet/direct employees and visitors, issue visitor access cards, answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.
· May handle or coordinate process large-scale duplicating projects including copying, collating, assembly and binding.
· May assist with customer retrieval, return and/or destruction of documents, according to archival guidelines.
· May act as a point of contact for external providers (e.g., cleaning contractors).
· May receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the location.
· May contribute to the preparation of daily, weekly, and monthly reports.
· May perform administrative duties according to location guidelines.
· May carry out instructions for security, fire, health and safety and maintain records.

Career Level Expectations

Below are the expectations for all employees in this role. Please note that additional criteria may apply in some countries. If your home country appears in the "Country Specific Information" link at right, please click the country name to view the applicable expectations for this role.

Complexity
Degree of difficulty of an assignment or the level of problem-solving assessment and resolution required, as indicated by degree of problem-solving, strategic vs. routine focus, and stakeholder interactions (e.g., Executives, Supervisor, etc.)
· Requires solving of routine problems, largely through precedent and referral to general guidelines.
· Interaction is within own team and direct supervisor.

Authority

Power to influence or complete assignments independently and ability to make decisions, as indicated by latitude to devise work products or plans, reliance on instruction and decision-making ability

· Requires detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments

Impact or Decision Impact

Risk or consequences in the event of failure, as indicated by range of expected impact, such as within a team or across a team or area of responsibility and level of risk

· Decisions impact own work

Scope

Degree of accountability for assigned tasks, our clients and/or the organization, as indicated by size of work effort and scale of entity and/or program

· Individual contributor as a part of a team, with a predetermined, focused scope of work

Role Requirements:

· Must be over 21
· Flexible, to include overtime
· Must have a resume and references

Desired profile

Qualifications :

Basic Qualifications:

·  Minimum of 2 years of experience with office admin and or/hospitality
·  Minimum of 2 years of customer service experience


Preferred Qualifications:

·  Prior experience with office upkeep and maintenance
·  Agency and hospitality experience
·  Knowledge and experience using various computer systems
·  Prefer candidates with experience in design industries, hospitality, and/or client service
·  Experience with Microsoft Office, Outlook
Professional Skills:
·  Positive attitude and professional appearance
·  Strong organizational skills with attention to detail
·  Strong interpersonal skills, including oral and written communication skills
·  Requires the use of initiative and independent judgment
·  Ability to take feedback and make adjustments
·  Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.