Offers “Accenture”

days ago Accenture

Level 1 Support for Open Systems with Italian – 1 year contract

  • Internship
  • IT development

Job description

• Monitor servers / applications performance and availability and respond accordingly through service requests
• Event Management (analyze alerts and logs);
• Following pre-defined procedures and documentation to aid timely task resolution
• Provide metrics for capacity management purposes;
• Batch execution;
• Create / update reports;
• Assists in the development of new environmental monitoring procedures, protocols

Ideal candidate profile

Qualifications :

• Availability to work in shifts (service is 24x7)
• Fluency in Italian language
• Good English language level
• Proficient in relevant computer applications (Internet explorer, Outlook, Microsoft Office);
• Experience with Nagios, Netcool, Splunk, BMC Remedy, Linux
• Verbal and written communication skills;
• Listening skills;
• Problem solving and analysis;

Nice to have:
• Technical background & university