Junior Website Support Specialist

Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world's largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 482,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com .

Accenture Interactive Operations is part of Accenture Interactive business unit. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating cost-efficiently, at speed, and at global scale.
We optimize the digital presence of our clients across core offerings of next generation content, digital marketing services, analytics and programmatic to activate, engage and create unique experience for their customers. Our efforts are aiming at ensuring the optimal return on investment with high quality of converted leads.

Why You Might Be Interested?

· You will be part of our International Team, working with luxury automotive brand and performing roll-out and coaching tasks on global markets in terms of content management system based on Adobe. You will collaborate with various stakeholders regarding Markets websites and discover digital marketing world from different angle.

Mostly, you will:

· Analyze market requests regarding content management system and frontend defects on websites
· Assisting markets during the process of solving their queries – from defining the root cause to providing a final solution
· Raise tickets to the next IT levels providing comprehensive issue description and handle them according to the process
· Queue management, tracking and updating tickets with current status
· Prepare weekly and monthly reporting to Client

Desired profile

Qualifications :

What do we expect?

·  Fluent English (written and spoken)
·  Experience in Customer Service
·  Detail oriented and problem solving
·  Good written and verbal communication skills
·  Technical background in CMS system (nice to have)



What can we offer:
·  Using foreign language and new technology solutions daily, cooperating with various global Clients.
·  Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
·  Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
·  Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
·  A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
·  Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
·  Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Please find attached the "Data Privacy Statement" on our website

http://careers.accenture.com/pl-pl/jobs/Pages/data-privacy.aspx . Print, sign and return the form by post to our office if you wish to be included in our recruiting process.

Check out all our job vacancies at our website:
www.accenture.pl/operationswarsaw

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.