HR Contact Center Associate with Spanish

Job description

- Data entry into the various Human Resource systems and tracking tools;
- Communicates with employees to request corrective or additional data and confirm receipt of requests for processing;
- Analyses output reports to ensure data has been processed accurately, addresses errors with employees and initiates corrective action;
- Researches and resolves data entry, discrepancies.

- Follow established policies, procedures and methods.

Desired profile

Qualifications :

· 
Bachelor degree-would be a plus;

· 
Fluency in English and Spanish;

· 
Good communication skills, both written and oral;

· 
Excellent problem solving and analysis skills;

· 
Self motivated, positive attitude and approach;

· 
Excellent problem solving and analysis skills;

·  Professional approach and comfortable dealing with clients
· 
HR or contact center experience desired (as the responsibilities are Front office activities - answering to inbound calls, inquiries HR related, solving first line service queries, perform updates in Success Factors)