F&A Supervisor - AR/MDM process

Job description

Main Accountabilities

• Ensure team meets or exceeds relevant performance measures and objectives
• Ensure process compliance and standardization
• Actively demonstrate client and customer focus and build effective relationships
• Engage in issue resolution procedures and follow escalation processes
• Develop team to achieve highest potential and aspirations
• Provide timely performance feedback leadership Coordinating the production of development and training plans for teams
• Support meeting the financial goals of the project
• Identify and lead continuous improvement initiatives based on current performance and risk understanding
• Accurate and timely production and analysis of reporting requirements
• Manage to agreed headcount and ensure effective use of resources to maximize productivity and minimize attrition.
• Provide active support to all relevant Delivery Centre activities
• Ensure Procedures and OE documentation are maintained up to date
• Ensure process documentation is maintained and the related Desk Top Procedures (Job Aids) are adhered to
• Undertake any other duties as required

Desired profile

Qualifications :

Essential

• Supervisory or coordinating experience
• Accounts Receivable/MDM experience – nice to have
• Intermediate/Advanced Excel/Word
• Ability to work on own initiative, make informed decisions, adapt to change in a positive manner
• Problem solving - able to determine root cause and manage change
• Ability to manage own time effectively and prioritize
• Confident and assertive and self motivating
• Ability to meet targets and deadlines
• Flexible with strong Negotiation skills
• Team oriented with the ability to guide and direct
• Excellent Customer Service and ability to manage Customer expectations.
• Strong communicator both written and spoken at all levels
• Presentation skills
• Attention to detail
• Able to deal with complex activities
Desirable
• Experience on a high volume multi cultural processing environment
• At least one other European Language an advantage