Offers “Accenture”

Expires soon Accenture

Customer Experience/Voice of Customer Lead - Accenture Technology

  • Midwest (Natrona)
  • Sales

Job description

Are you READY to step up to the New and take your technology expertise to the next level?

Do you have a passion for using new technologies to make a positive impact on business and community? Want a role that provides you with a sense of purpose and satisfaction? Then join Accenture Technology's Emerging Business group and build a rewarding career. A career that improves the way the world works and lives, as you help clients shift to the “New”. We are looking for a Lead to join our leadership team and shape, build and drive our Customer Experience – Voice of Customer domain. The focus will be on emerging Cloud applications in the customer experience and voice of customer space. Join our comprehensive practice that focuses on cloud offerings including strategy, implementation, migration and managed services and will drive broader transformational programs for clients. Thrive in our highly collaborative, digitally-driven and innovation-led environment. Nurture your talent for thoughtful and game changing solutions in our inclusive culture that values diversity of ideas, experiences and backgrounds.

Accenture's Emerging Technology practice is growing rapidly and is looking to add a CX – VOC Leader. This is a terrific opportunity to help shape the strategy, build the practice, execute the daily operations and sustain the vision. You'll gain experience with multiple software and digital implementations across regions and industries.

Job Description

This is an opportunity to join one of the fastest growing teams as a leader in the Emerging Business group within Accenture Technology. The CX Lead will help build and drive the daily operations with a focus on business development and sales pursuits, helping architect client solutions, resource utilization, develop and refine delivery accelerators, be a trusted client advisor in the space and ensure consistent delivery for clients in the space. This person will also actively engage with industry partners such as Medallia, Qualtrics, Gainsight, Salesforce and others to drive sales, revenues and asset development.

We can hire for this role almost anywhere in the US, as long as you are willing and able to travel domestically approximately 80% of the time to meet client needs.

Typical Day Snapshot – Customer Experience / Voice of Customer Lead

New challenges and opportunities arise every day for our Customer Experience – VOC Lead and their roles will vary based on the projects where they are engaged. The work is truly exciting and interesting and will require our Customer Experience – VOC Leads to:
· Driving business development including: supporting pre-sales activities, participating in sales calls and developing proposals with your teams and vendor counter-parts
· Day to day operations including sales, revenue, delivery, utilization and client success to achieve overall goals and objectives
· Help define solutions on CX tools, including Medallia, Qualtrics, Gainsight, Salesforce and other sales performance tools in the Salesforce/SFDC ecosystem for our clients and across industries
· Supporting the successful delivery of client solutions and delivery.
· Lead the design of industry accelerators and assets to support differentiation and delivery excellence.
· Drive key partnership relationships with vendors to support broad solutions.
· Developing Sales Performance strategy for clients.
· Help to grow and facilitate onshore and offshore capabilities and expertise
· Quality Assurance across client delivery and projects
· Disseminating best practices on solution positioning and delivery.
· Build and mentor your pyramids and larger team

Desired profile

Qualifications :

Basic Qualifications
·  2 years of helping to build and run business and practice, and day-to-day operations including sales, revenue, delivery, utilization, and client success to achieve overall goals and objectives
·  5 years of progressive experience supporting software and digital implementations.
·  3 years of experience in the CX/VOC space in a leadership position
·  4 years of hands-on, technical expertise with Medallia, Qualtrics, Gainsight, Salesforce or other sales performance tools in the Salesforce/SFDC ecosystem
Professional Skill Requirements
·  Knowledge of the Sales Performance functions and ability to apply that to solutions.
·  Ability to build, lead and manage a practice and operations
·  Ability to articulate the value proposition to the Sales Performance space.
·  Exceptional communication and presentation skills.
·  Customer oriented and great at building client relationships.
·  Desire to work in a dynamic work environment and be creative within a team.
·  Proven ability to build, manage and foster a team-oriented environment.
·  Proven ability to work creatively and analytically in a problem-solving environment.
·  Desire to work in an information systems environment.
·  Excellent communication (written and oral) and interpersonal skills.
·  Excellent leadership and management skills.
Applications for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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