US Sales Operations Supervisor

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

     

JOB DESCRIPTION:

Medical Devices

For years, Abbott’s medical device businesses have offered technologies that are faster, more effective, and less invasive. Whether it’s glucose monitoring systems, innovative therapies for treating heart disease, or products that help people with chronic pain or movement disorders, our medical device technologies are designed to help people live their lives better and healthier. Every day, our technologies help more than 10,000 people have healthier hearts, improve quality of life for thousands of people living with chronic pain and movement disorders, and liberate more than 500,000 people with diabetes from routine fingersticks.

WHAT YOU’LL DO

·  Responsible for the accuracy of order processing and ensuring strict compliance with SOX key controls ensuring the Sales Operations team's adherence to business practices, policies, and procedures
·  Responsible for the day to day leadership of the team or seeks out appropriate resources as needed which may include delegation to subordinate resources. This includes responsibility for the processing of sales orders, returns, and resolving customer inquiries.
·  Participates in the creation of department and individual goals and objectives and drives performance to reach goals Supervises the work of staff members, including monitoring and evaluating daily performance; coaching, training and motivating staff to raise performance levels.
·  Ensures that all employees are trained, and documentation meets the division quality standards. Identifies general team and specific individual needs for training and education to support both team goals and individual employee development.
·  Provides growth opportunities for general team and individual goals for development.
·  Participates on cross-functional teams representing customer service as a key contributor.
·  Addresses employee performance issues in a timely manner; prepares and presents performance evaluations to all staff members.
·  Responsible for supporting current E-Business projects and relationships with our E-Business partners.
·  Works closely with colleagues and other stakeholders to ensure new product launch requirements are met and regulatory compliance and documentation is on file.
·  Hires and retains a diverse, highly qualified staff and provides ongoing performance feedback. Identifies tactical approach to achieve goals which align to department plans and manages the execution of goals through coaching and mentoring. Maintains a safe and professional work environment.
·  Supports all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
·  Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes and task assignments.  Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors and vendors
·  Performs other related duties and responsibilities, on occasion, as assigned.

EDUCATION AND EXPERIENCE YOU’LL BRING

·  High School diploma required; College degree preferred.
·  3-5 years of CS or Order Management or equivalent experience. Med Device experience preferred Supervisory experience preferred.
·  Experience with EDI or other E-Business partners
·  Experience with ERP and CRM systems, SAP experience a plus
·  Ability to work in a highly matrixed and geographically diverse business environment.
·  Strong leadership skills, including the ability to set goals and provide positive and constructive feedback respectfully to build positive relationships and improve business results.
·  Ability to work effectively within a team in a fast paced, changing environment.
·  Strong verbal and written communications with ability to effectively communicate at multiple levels within the organization.
·  Multi tasks, prioritizes and meets deadlines in a timely manner.
·  Strong organizational, planning and follow up skills and the ability to hold others accountable.
·  Ability to travel approximately 10% of the time.

 WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

·  Training and career development, with onboarding programs for new employees and tuition assistance
·  Financial security through competitive compensation, incentives and retirement plans
·  Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
·  Paid time off
·  401(k) retirement savings with a generous company match
·  The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully:  www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

     

JOB FAMILY:

Customer Service

     

DIVISION:

EPHF Electrophysiology & Heart Failure

        

LOCATION:

United States > Minnesota > St. Paul > Tech Center : One St Jude Medical Drive

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 10 % of the Time

     

MEDICAL SURVEILLANCE:

Not Applicable

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf