Offers “Abbott”

Expires soon Abbott

Technical Services Specialist

  • Internship
  • Arecibo, PUERTO RICO

Job description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

     

JOB DESCRIPTION:

HAVE YOU EVER DREAM OF MAKING AN IMPACT ON THE WORLD?

How? Become a Technical Services Specialist in our Cardiac Rhythm Management business located in Arecibo, Puerto Rico.

As a Technical Services Specialist you will provide independent clinical and technical support in response to inquiries from physicians, health care professionals, patients, and field staff using professional knowledge and judgment. Assure timely response and closed loop follow-up to clinicians, patients and company representatives by phone and/or email.  Assure appropriate technical capabilities and monitor interactions to insure a high degree of quality, efficiency and effectiveness. Effectively communicate with and provide support to other departments as necessary. Throughout dedicated training time, completes the required educational requirements. Comply with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.  Maintain positive and cooperative communications and collaboration with all levels of employees, customers, contractors, patients and vendors.  Perform other duties and responsibilities, as assigned by management.  

HOW WILL YOU MAKE A DIFFERENCE?

·  Provides technical or clinical information to customers in response to inquiries/report from the field.
·  Performs product evaluations and testing based on reports from the field.
·  Provides clinical and technical support services.
·  Provides back-up support to Field Clinical Engineering/Sales Representatives in the areas of sales support (device implants and follow-ups), regional training seminars and troubleshooting.
·  Provides and conducts product training to in-house personnel.
·  Reviews product manuals, communiques and memorandum for technical clinical accuracy and content.
·  Documents all contacts via an approved tracking system, writing Field Contact Reports for complaints per SMF guidelines.
·  Remains current on developments in field(s) of expertise, applicable regulatory requirements, and a general knowledge of the company’s products, markets, and objectives as well as industry trends.
·  Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
·  Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
·  Assists in the presentation of educational material for new product training and in-service seminars to physicians, nurses and sales representatives.
·  • Performs other related duties and responsibilities, on occasion, as assigned.

CAN’T WAIT TO GET STARTED?

To be successful in this role, you will require the following qualifications:

·  Bachelors Degree in Electronic, Biomedical, Biology, Engineering or a related field OR an equivalent combination of education and work experience.
·  1+ years of experience providing medical device industry technical support, including relevant experience in the cardiac pacing industry.
·  Demonstrated ability to analyze and evaluate technologically complex devices; interpersonal, facilitation, presentation, quantitative, analytical, organizational, and follow-up skills.
·  Experience working in a broader enterprise/cross-division business unit model preferred.
·  Fluent in English and Spanish. Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.  
·  Multitasks, prioritizes and meets deadlines in timely manner.  
·  Strong organizational and follow-up skills, as well as attention to detail.

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. 

“Join our Talent Community to learn about upcoming job opportunities or connect with us at  www.abbott.com , on LinkedIn , on Facebook  and on Twitter @AbbottNews and @AbbottGlobal.”

     

JOB FAMILY:

Operations Quality

     

DIVISION:

CRM Cardiac Rhythm Management

        

LOCATION:

Puerto Rico > Arecibo : Santana Industrial Park Interior Lot A, Road #2, Km 67.5

     

ADDITIONAL LOCATIONS:

     

WORK SHIFT:

Standard

     

TRAVEL:

Yes, 5 % of the Time

     

MEDICAL SURVEILLANCE:

No

     

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Make every future a success.
  • Job directory
  • Business directory