Structural Heart Customer Training Program Coordinator

Job description

Abbott is a global healthcare company devoted to improving life through the development of products and technologies that span the breadth of healthcare. With a portfolio of leading, science-based offerings in diagnostics, medical devices, nutritionals and branded generic pharmaceuticals, Abbott serves people in more than 150 countries and employs approximately 73,000 people. Please note that candidates need to be eligible to work in the U.S. without Abbott sponsorship.

JOB DESCRIPTION:

Primary Job Function

Submitted by Amy Martin, Sr. BHR Manager; Monique Caruth, Field Dev Manager

Coordinates, plans and organizes internal and external business related functions related to Abbott training programs.  Develops on-site and off-site plans and budgets. Investigates, coordinates, arranges and contracts for hotel accommodations, facilities, audio visual services, transportation, food and beverage, communications, and additional services required to support programs. Directs multiple service contractors and subcontractors.

Core Job Responsibilities

Responsible for compliance with applicable Corporate and Divisional Policies and procedures.

Program Management & Logistics

Collaborates with training staff/management to create program agendas, materials, communications, and supplies that ensure that the training objectives are successfully met.  This requires that proposals, budget management, project management and logistics are effectively managed for all participants and faculty.

Organizes and facilitates program planning meetings to ensure that all parties involved are properly informed and contributing, as necessary, to assure program success.

Manages all aspects of registration for courses including invitations, travel and hotel accommodations, and rooming lists.

Attends events as needed to ensure that details associated with participants, lodging, equipment needs, guest speakers and agendas, supplies and documentation are attended to and that problems are corrected.

Evaluates the effectiveness of programs by soliciting participant feedback and formulating recommendations to determine successes and areas of improvement, which will be used to improve subsequent program effectiveness.

Ensure all appropriate documentation related to the program (facility, faculty, participants) have been obtained and retained in compliance with applicable Corporate and Divisional Policies and procedures.

Vendor Management

Provides direction to third party vendors by meeting to incorporate ideas, goals, and budget and to ensure vendor and faculty fulfills requirements for the final product/service in compliance with applicable Corporate and Divisional Policies and procedures.

Curriculum, Compliance & Documentation

Archives all documents and records pertaining to program, vendors, and faculty (e.g., contracts, agreements, correspondence, invoices, documentation) by maintaining secure files to ensure program/project information remains confidential and is available for future reference within training department systems.

Ensures documentation for participant training records are completed correctly, filed securely and confidentially in training department systems, and available for future reference in compliance with applicable Corporate and Divisional Policies and procedures.

Collaborates with training staff/management to ensure training curricula are current.  Enhance curricula when required, including modification and routing of files through Advertising & Promotion process.

Position Accountability / Scope

(Influence/Leadership) Cultivates a wide range of internal networks and begins to develop an external network of resources to facilitate completion of tasks. May demonstrate basic project management skills by acting as a project lead on small, well defined projects. Provides guidance to less experienced staff. Influence exerted at peer level and occasionally at first levels of management.

(Planning/Organization) Plans, organizes, and prioritizes own daily work routine to meet established schedule.

(Decision Making/Impact) Exercises authority and judgment within defined limits to determine appropriate action. Failure to achieve results or erroneous decisions or recommendations may cause delays and may result in the allocation of additional resources.

Minimum Education

Bachelor's degree or equivalent work experience in related field.

Minimum Experience / Training Required

Minimum 2 years of experience.

JOB FAMILY:

Marketing-Advertising/Promotion

DIVISION:

CHMN Office of the Chairman

LOCATION:

United States > Santa Clara : Building A - SC Floor-2

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 25 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day)

     
Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

     
EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

     
EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf