Field Service Engineers - Abbott Molecular - Abbott - Madrid - Wizbii

Field Service Engineers - Abbott Molecular

  • Por Abbott
  • Madrid (España)
  • Ingeniería / Gestión de producción
2018-09-07T00:34:03+0000

Job description

JOB DESCRIPTION:

Major Accountabilities:

  • Installation and implementation of new Molecular systems in current and new customers sites.
  • Performing preventative maintenance interventions (PMIs), Hardware and Software upgrades andrepair interventions on molecular instrumentation.
  • Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.
  • Providing on-site customer support for software and hardware upgrade training.
  • Actively participating in Abbott Molecular conference calls, service summits, expert meetings and workshops.
  • Providing primary service and support to the defined territory.
  • Providing back-up service support outside of assigned territory as needed.
  • Maintaining and managing own Spare Parts Field Service inventory kits according to defined procedures.
  • Actively cooperating, collaborating and communicating with Application Support Specialists and the Commercial team to support business growth.
  • Co-operating within the field service team on continuous product and process improvements to provide a legendary service experience to our customers.
  • Reports Monthly Highlights to Service Management.
  • Represents Abbott in a professional manner at all times to develop and preserve a positive customer relationship and achieve customer satisfaction and loyalty

Education:

  • Degree, Diploma Engineer, or qualification in Electronic Engineering, Bio-medical Engineering, or related sciences

Background:

  • Previous experience in Field Service and Customer Service is highly desirable.

  • Good computer and IT skills is desirable.

  • Fluency in English, including the ability to write reports, technical documentation and problem descriptions in English language. Able to complete technical service trainings delivered in English language.

  • Additional language skills would be of benefit.

  • Team oriented with highly developed communication skills

JOB FAMILY:

Field Services

DIVISION:

AMD Molecular

LOCATION:

Spain > Madrid : Building Three

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes, 50 % of the Time

MEDICAL SURVEILLANCE:

Not Applicable

SIGNIFICANT WORK ACTIVITIES:

Not Applicable


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