Sales Support Administrator (Shirley, Solihull)
Solihull (West Midlands) Sales
Job description
JOB DESCRIPTION:
Our Customer Service Representatives provide internal and external customers with the best possible service in terms of order processing, pricing and billing inquires, service requests and handling of customer complaints.
We are recruiting for a Customer Service Representative to provide exceptional customer service to our internal and external stakeholders, to include:
- Order processing, pricing and billing inquires, service requests and customer complaints
- Compliance with internal processes and procedures and with the applicable legislation.
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Education & Competencies:
- Educated to A-level standard, with excellent written and verbal communication skills
- Previous experience in a Customer Service role, ideally office-based
- Knowledge of Microsoft Office and ERP packages (SAP ideal)
- Team player
- Customer-oriented
- Good organization ability, excellent attention to detail
- Positive reaction to working in a \"deadline\" environment, stress resistant
- Works with integrity & sensitivity to the importance of the product
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Hours: 37.5 weekly hours Monday-Friday
Location: Blythe Valley Business Park, Shirley, Solihull
Package: Competitive salary + excellent benefits, including office bonus, private healthcare
JOB FAMILY:
Customer Service
DIVISION:
CAHF Cardiac Arrhythmias & Heart Failure
LOCATION:
United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
No
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Keyboard use (greater or equal to 50% of the workday)