Utilizing concierge service with efficiency for the targeted scope of requests with a strong focus on operational excellence and delivery to meet high volume demands
This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution, and serving with care, compassion, and confidence.
This role takes ownership of the targeted scope and must drive efficiency and productivity while meeting high volume demands.
This is an efficient processor, who with guidance and directions can meet the demands of multiple, repetitive HR processes, tasks, and inquiries.
The role has a strong customer service focus while supporting employees and managers in the resolution of their HR matters via supporting tools and processes and by effectively navigating customers towards solutions.
This role is guided and supported by Global HR Services peers and SME's as well as management and provides great insight into operational HR work for the candidate who is passionate about transactional HR work.
Responds to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
Resolve or escalate requests based on established resources; partner with other HR service center team members to troubleshoot the resolution of all requests. Work with a sense of urgency and efficiency appropriate for conditions.
Identify "Roadblocks" to quality customer service and in Service Center processes or Abbott-wide practices or policies, and share insights along with possible improvements with management.
Meet or exceed standards for both schedule adherence and reliability.
Incumbent must demonstrate the right attitude towards customer service coupled with good communication skills, accuracy, and ability to listen and interpret requests from customers.
Focus on targeted scope of service with lower complexity and high-volume work i.e. navigation; locating forms; redirects, simple WD transactions like personal data changes, or reporting relationship changes.
Close focus on productivity, focus on concierge service, operational excellence, and time management
What we are looking for:
Must be able to speak, read, and write in Mandarin or in Vietnamese
Want your application to stand out? Access the link below to attend our virtual interview session:
Malaysia > Shah Alam : No 22 Jalan Pemaju U/1/15
Yes, 10 % of the Time
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)