Ambassador
Chennai (Chennai) Sales
Job description
JOB DESCRIPTION:
Job Title: Abbott Ambassador
Reports To: Regional customer experience Manager
Division: Abbott Diagnostics Division
JOB SUMMARY
Acquisition and sales specialist teams, Value Expansion Representative, Area/ Regional Marketing, Customer Support Center and Technical Service, Finance
· Actions required to ensure analytical turnaround time for their assigned accounts
· Account management
CORE JOB RESPONSIBILITIES
RETENTION RATE:
· Ensure instrument analytical turnaround time (uptime/repair/maintenance)
· Conduct customer business review (KPI reviews)
· Manage customer relationship and thoroughly plan, prepare and follow up customer visits (pre-call plan, post-call notes)
· Identify customer training requirements
· Coach customers and share knowledge (education)
· Identify and resolve customer pain points (troubleshooting)
· Replenish and control inventory
· Build image and brand in eyes of customer
· “Sell” or reinforce Abbott’s total solution value offering
· Collect and transmit VOC (Voice of Customer)
JOB FAMILY:
Sales Force
DIVISION:
ADD Diagnostics
LOCATION:
India > Chennai : 147 Greams Road
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 100 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day)