Dispatcher-Associate: General

Job description

Analyze all incoming work and assign it to appropriate resources, ensuring SLAs are met and that processes as defined by GDF Dispatcher - primary shift . Direct work and projects from multiple clients to groups/individuals in the primary or project pools. Incumbent ensures that the pool works on tasks that ensure normal client operations, implementation of hardware, software, application or network systems, and improvements within a technical work area or process.

Auto req ID

96895BR
Required Education

None
Role ( Job Role )

Dispatcher-Associate
State / Province

DISTRITO FEDERAL
Contract type

Fixed Term - Long Term
Employment Type

Full-Time
ERBP

Yes
Is this role a commissionable/sales incentive based position?

No
Travel Required

No Travel
IBM Business Group

GTS
Preferred Education

Bachelor's Degree
City / Township / Village

MEXICO CITY
EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Technical and Professional Expertise

· 

Analyze all incoming work and assign it to appropriate resources, ensuring SLAs are met and that processes as defined by GDF Dispatcher - primary shift . Direct work and projects from multiple clients to groups/individuals in the primary or project pools.

Country

Mexico
Preferred Technical and Professional Experience

· 

Incumbent ensures that the pool works on tasks that ensure normal client operations, implementation of hardware, software, application or network systems, and improvements within a technical work area or process.

Secondary Job Category

Technical Services Specialist
Eligibility Requirements

None
Position Type

Early Professional
Early Professional Track

No Track
New Collar Role

No